ÿþ<html> <head> <meta http-equiv="Content-Language" content="en-us"> <meta http-equiv="Content-Type" content="text/html; charset=unicode"> <title>Angelbean Promotions - FAQ</title> <meta name="GENERATOR" content="Microsoft FrontPage 5.0"> <meta name="ProgId" content="FrontPage.Editor.Document"> <meta name="Microsoft Theme" content="profile 000, default"> <meta name="Microsoft Border" content="tlb, default"> </head> <body bgcolor="#FFFFFF" text="#000000" link="#6666CC" vlink="#999999" alink="#996699"><!--msnavigation--><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td> <p> <img border="0" src="_borders/Promotions%20Web%20Banner%20Final.jpg" width="798" height="91"> <br> <a href="./"><img src="_derived/home_cmp_axis110_gbtn.gif" width="95" height="20" border="0" alt="Home" align="middle"></a> <a href="sale.htm"><img src="_derived/sale.htm_cmp_axis110_gbtn.gif" width="95" height="20" border="0" alt="ON SALE" align="middle"></a> <a href="products.htm"><img src="_derived/products.htm_cmp_axis110_gbtn.gif" width="95" height="20" border="0" alt="Products" align="middle"></a> <a href="print%20products.htm"><img src="_derived/print%20products.htm_cmp_axis110_gbtn.gif" width="95" height="20" border="0" alt="Print Products" align="middle"></a> <a href="contact_us.htm"><img src="_derived/contact_us.htm_cmp_axis110_gbtn.gif" width="95" height="20" border="0" alt="Contact Us" align="middle"></a> <a href="about_us.htm"><img src="_derived/about_us.htm_cmp_axis110_gbtn.gif" width="95" height="20" border="0" alt="About Us" align="middle"></a> <img src="_derived/faq.htm_cmp_axis110_gbtn.gif" width="95" height="20" border="0" alt="FAQ" align="middle"> <a href="feedback.htm"><img src="_derived/feedback.htm_cmp_axis110_gbtn.gif" width="95" height="20" border="0" alt="Links" align="middle"></a>&nbsp; </p> </td></tr><!--msnavigation--></table><!--msnavigation--><table dir="ltr" border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td valign="top" width="1%"> <p>&nbsp;</p> </td><td valign="top" width="24"></td><!--msnavigation--><td valign="top"> <p style="margin-top: 0; margin-bottom: 0" align="justify">&nbsp;</p> <table border="1" cellpadding="0" cellspacing="0" style="border-collapse: collapse; border-width: 0" width="74%" id="AutoNumber1" bordercolordark="#666666" bordercolorlight="#999999"> <tr> <td width="100%" style="border-style: none; border-width: medium"> <table border="0" cellpadding="0" cellspacing="0" style="border-collapse: collapse" bordercolor="#111111" width="87%" id="AutoNumber2" height="42"><tr><td width="39%" height="42"><b> <font face="Verdana" size="4" color="#000080">Frequent Ask Questions</font></b></td><td width="61%" height="42"><img border="0" src="FAQ.jpg" width="132" height="100"></td></tr></table> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <span lang="EN-US" style="color: #000080; font-family: Verdana"><b> <font size="2">Placing an Order:</font></b></span></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <span lang="EN-US" style="color: #000080; font-family: Verdana"> <font size="2">Please simply call us to place the order at 1.416.332.8837 or email: info@angelbean.com</font></span></p> <p style="margin-top: 0; margin-bottom: 0" align="justify">&nbsp;</p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <span lang="EN-US" style="color: #000080; font-family: Verdana; font-weight: 700"> <font size="2">Sales Tax:</font></span></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <span lang="EN-US" style="color: #000080; font-family: Verdana"> <font size="2">If your order is shipping to USA, you will not pay any sales tax. If shipping to CANADA, you will pay 5% GST.&nbsp; If shipping to Ontario, you will pay 5% GST and 8% PST.</font></span></p> <p style="margin-top: 0; margin-bottom: 0" align="justify">&nbsp;</p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <b><span lang="EN-US" style="color: #000080; font-family: Verdana"> <font size="2">Payment Method:</font></span></b></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <span lang="EN-US" style="color: #000080; font-family: Verdana"> <font size="2">We accept Visa, Master card, and company cheque.<br> &nbsp;</font></span></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <span lang="EN-US" style="color: #000080; font-family: Verdana"><b> <font size="2">Minimum Order:</font></b></span></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <span lang="en-us"><font size="2" color="#000080"> <span style="font-family: Verdana">Minimum order quantity depends on products.&nbsp; Please refer to the catalogues or contact us for more information.</span></font></span></p> <p style="margin-top: 0; margin-bottom: 0" align="justify">&nbsp;</p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <b><span lang="en-us"><font face="Verdana" color="#000080" size="2"> Packaging:</font></span></b></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <span lang="en-us"><font face="Verdana" color="#000080" size="2">All of our products comes with original packing.&nbsp; Optional packaging service is available, please contact us for more details.</font></span></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <font face="Verdana" size="2" color="#000080">&nbsp;&nbsp;</font></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <span lang="en-us"> <font style="font-weight: 700" face="Verdana" color="#000080" size="2">Price Match:</font></span></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <span lang="en-us"><font face="Verdana" color="#000080" size="2">We do price match to all Canadian Vendors and web site if possible.&nbsp; Please simply send us the quotation and we will work hard to beat it.</font></span></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <font face="Verdana" size="2" color="#000080">&nbsp;</font></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <span style="color: #000080" lang="en-us"><b> <span style="font-family: Verdana"><font size="2">Production</font></span></b></span><b><span lang="EN-US" style="color: #000080; font-family: Verdana"><font size="2"> Time:</font></span></b></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <span style="font-family: Verdana; color: #000080" lang="en-us"> <font size="2">Normal production</font></span><span lang="EN-US" style="color: #000080; font-family: Verdana"><font size="2"> time ranges from 2 to 4 weeks depends on the availability of products and the peak/low season. Note: In peak season such as October/November will take longer production time.</font></span></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify">&nbsp;</p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <b><font face="Verdana" size="2" color="#000080">Shipping:</font></b></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <span lang="EN-US" style="color: #000080; font-family: Verdana"> <font size="2">To CANADA: CANPAR, UPS</font></span></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <span lang="EN-US" style="color: #000080; font-family: Verdana"> <font size="2">We will inform you about the product availability and shipping information by email or phone after we received the order.&nbsp; Remember, special arrangement is always available since we want to try our best to assist our customers, just simply call us and see what we are up to.&nbsp; We really care about the deadline that&#39;s why we always encourage our customers to order as early as possible.&nbsp; Angelbean will not be responsible for any packages that arrive late due to shipping problems that arise with our couriers and the US/Canada Postal system, war, terrorist attacks or Natural Disaster.</font></span></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <span lang="EN-US" style="color: #000080; font-family: Verdana"> <font size="2">Shipping Address:&nbsp; Please provide us the shipping address where someone will be able to sign for the package upon arrival.&nbsp; PLEASE MAKE SURE&nbsp; THERE WILL BE A PERSON TO RECEIVE THE SHIPMENT ON THE SHIPPING ADDRESS DURING DAY TIME.&nbsp; ALL SHIPMENTS WILL RETURN TO OUR TORONTO ADDRESS IF NO ONE RECEIVE THE PACKAGE UPON ARRIVAL.</font></span></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify">&nbsp;</p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <b><span lang="EN-US" style="color: #000080; font-family: Verdana"> <font size="2">Refund and Cancellation Policy:</font></span></b></p> <p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify"> <font face="Verdana" size="2" color="#000080">Due to the nature of personalized products that refund is not available.&nbsp; Defected products can be exchange within 30 days. </font></td> </tr> </table> <p align="justify"><!--msnavigation--></td></tr><!--msnavigation--></table><!--msnavigation--><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td> <h5 align="left"> <img border="0" src="_borders/Line%202.jpg" width="800" height="10"></h5> <h5 style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 200%" align="center"> <font face="Arial" color="#000080" size="2">We accept Visa and Mastercard.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </font></h5> <h5 style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 200%" align="center"> <font face="Arial" color="#000080" size="2"> <img src="_borders/visa-master.jpg" border="0" width="109" height="38">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; </font></h5> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 200%" align="center"><font face="Arial" color="#000080" size="2">&nbsp;<img height="44" src="_borders/Canpar-logo.gif" width="120" border="0">&nbsp; <img height="46" src="_borders/untitled.jpg" width="40" border="0">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </font></p> <h5 style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 200%" align="center"> <font face="Arial" size="2"><font color="#000080">Send mail to </font><a href="mailto:admin@angelbean.com"><font color="#000080">info@angelbean.com</font></a><font color="#000080"> with questions or comments about this web site.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br> Copyright © 2008 Angelbean&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font><font color="#964541">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </font></font></h5> <h5 align="center"> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </h5> </td></tr><!--msnavigation--></table></body> </html>